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4.0 Sales

4.1 Customer Service & Sales

In this hugely practical one day course, you will cover the following:

  • Introduction to Sales

  • Personal presentation

  • Greeting the customer

  • Telephone techniques

  • Building rapport

  • Open & closed questions

  • Active listening

  • Obtaining a customer's details

  • Follow up

  • Problem solving

  • Difficult clients

  • Establishing needs & wants

  • Creating tension for change

  • Discussing features & benefits

  • Up sell & Cross sell

  • Handling objections

  • How to close & what to do next

  • Getting appointments

  • Asking for referrals

There are no prerequisites to attend this course, just a positive attitude and a willingness to learn. 

This course is structured a little differently to the others as it includes mixed learning - some classroom and some practical out in the field training.

From this course, you will take away a workbook with everything you have learnt in it and examples so you can carry on your practice once the course is complete.

You will also receive a course completion certificate.

Course Duration: Up to 6 hours


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