4.0 Sales
4.1 Customer Service & Sales
In this hugely practical one day course, you will cover the following:
Introduction to Sales
Personal presentation
Greeting the customer
Telephone techniques
Building rapport
Open & closed questions
Active listening
Obtaining a customer's details
Follow up
Problem solving
Difficult clients
Establishing needs & wants
Creating tension for change
Discussing features & benefits
Up sell & Cross sell
Handling objections
How to close & what to do next
Getting appointments
Asking for referrals
There are no prerequisites to attend this course, just a positive attitude and a willingness to learn.
This course is structured a little differently to the others as it includes mixed learning - some classroom and some practical out in the field training.
From this course, you will take away a workbook with everything you have learnt in it and examples so you can carry on your practice once the course is complete.
You will also receive a course completion certificate.
Course Duration: Up to 6 hours