4.0 Customer Service & Sales
4.1 Customer Service & Sales - One day course
In this hugely practical one day course, you will cover the following:
Introduction to Sales
Personal presentation
Greeting the customer
Telephone techniques
Building rapport
Open & closed questions
Active listening
Obtaining a customer's details
Follow up
Problem solving
Difficult clients
Establishing needs & wants
Creating tension for change
Discussing features & benefits
Up sell & Cross sell
Handling objections
How to close & what to do next
Getting appointments
Asking for referrals
There are no prerequisites to attend this course, just a positive attitude and a willingness to learn.
This course is structured a little differently to the others as it includes mixed learning - some classroom and some practical out in the field training.
From this course, you will take away a workbook with everything you have learnt in it and examples so you can carry on your practice once the course is complete.
You will also receive a course completion certificate.
Course Duration: 6 hours
4.2 Retail Sales Skills
A practical guide on how to serve behind the counter in a retail shop. This course will provide the techniques and skills to use in a retail situation.
This course covers:
Using a till
Entering purchases by department
Reversing off transactions
Process for completing a midday total of purchases
End of day total and reconciliations procedure
Handling cash in a business
Managing a float
Managing daily bnking
Cash security
Using Eftpos
Process for credit cards
Cash withdrawls using Eftpos
From this course, you will take away a workbook with everything you have learnt in it and examples so you can carry on your practice once the course is complete.
You will also receive a course completion certificate.
Course Duration: 2 hours