At Cinch, we like to think of ourselves as Business Process Experts.
Here to help with the scary things - Change and new Computer systems - eeek!
We are passionate about all thing's improvement, "there is always a better way!".
From business processes, we look at lean principles for identifying and removing waste from your business. A little change here and a little tweak there, can make a huge difference.
To business systems, is your organisation growing or has your business changed and you're left with systems that don't quite cut the mustard, resulting in multiple work arounds and Band-Aids.
Sooo....What is a Business Process Expert?
As with many job descriptions, beneath the heading there is a lot of variation for example if you compare multiple job descriptions for an Office Manager, they all have the same title but what is expected of them varies dramatically.
With that in mind, we thought we would write this little blurb about what being a Business Process Expert (BPX) means to us and what we do, because like the Office Manager example, this could and does vary from person to person working in this space.
When we start working with your business, in the initial phase or the "research" phase, we will sit down with you, get to know you, get to know your business, what it does, who does what, what your growth plans are and so on.
Next, we will have a chat about what’s working well, what’s not working so well, what the current pain points are and what they might be in the future as you grow.
We’ll also talk about the existing processes and systems that you currently have in action.
After this meeting, we will often arrange come to your business, get you to show us around the site, introduce us to your staff and we will listen, observe, learn and ask questions.
We might ask for follow up information in order to do a little bit of analysis if needed, or you may already have this done in which case we would ask for you to share this information, if necessary.
After the researching is complete, we will go away and do some more research, then we will come back to you with some solutions and options that we will talk through.
Here we will highlight the areas of concern and propose solutions either by changing a process, implementing new software or a combination of the two, depending on the need.
We have a wealth of knowledge in software solutions, once we decide on a way forward, if new software is required, we will carry on the journey with you, if that's what you choose.
Now, change and new software are two very scary things to some people, so we can be involved as much or as little through this phase, as needed.
After a solution is agreed upon, there may need to be a deep dive into your business to fully scope the solution, this may involve more site visits, meetings and questions so that an accurate roadmap can be created around what is going to be delivered and how.
That way everyone’s expectations are aligned and there are no surprises.
Something to note, software installs can be overwhelming and a drain on staff resource, so a phased approach is often best, starting with business-critical functions all the way through to the nice to haves.
If required, we can manage the implementation and any customisation of the software needed, we'll be involved in your training and will be there for follow up questions after the solution is delivered.
For us being a Business Process Expert is simply…
Consulting (Research/Discovery) + Implementation (Delivery of a Solution) + Training (& support) = An ongoing relationship